How a Property Manager Cut Tenant Response Time from 48 Hours to 2 Minutes
A property management company with 200+ units deployed daud.digital's AI to answer tenant inquiries in under 2 minutes, route repair requests automatically, and resolve 60% of inquiries without human involvement.
Key Results
Measurable impact from day one - verified metrics from a real deployment.
Tenant response time
Inquiries resolved without human
Hours reclaimed monthly
The Challenge
Managing 200+ rental units meant handling hundreds of tenant inquiries per month. The same utility cost questions came in 50 times a month. Repair requests got lost in email. Contractor coordination consumed entire days. Average tenant response time was 48 hours.
What We Built
daud.digital built an AI that answers routine tenant questions instantly - utility costs, move-in/out procedures, building rules. Smart repair request routing sends each request to the right contractor automatically. Automated follow-up tracking ensures nothing gets lost. Live in 4 days.
The Results
Tenant response time dropped from 48 hours to under 2 minutes. 60% of all inquiries are now resolved without human involvement. Property managers reclaimed 25+ hours per month. Tenant satisfaction ratings actually improved after automation - instant, consistent responses outperformed delayed manual ones.
Frequently Asked Questions
daud.digital's AI customer service answers routine tenant questions instantly - utility costs, move-in/out procedures, building rules. It routes repair requests to the right contractor and tracks follow-ups automatically. In our case study, 60% of all inquiries were resolved without any human involvement.
daud.digital's AI responds to tenant inquiries in under 2 minutes, compared to the typical 48-hour response time with manual processing. Tenants get instant answers to common questions 24/7.
Yes. The AI classifies repair requests by type and urgency, routes them to the appropriate contractor, and sends automated follow-up tracking. Property managers no longer need to manually coordinate repairs.
In our case study, tenant satisfaction ratings for communication actually improved after AI automation was deployed. The combination of instant responses and consistent quality led to higher ratings than manual handling.
Ready to See Similar Results?
Book a free efficiency check. We will analyze your processes and show you exactly what automation can save your business.
